According to their website, Professaays.com has been providing academic writing services since 2003. However, we have managed to find information as well as customer reviews on the Internet, dating back to just 2009 and not earlier. In order to prepare this article, we have attentively viewed all of the information that the writing services provider offers on its official website, including on-site customer testimonials. Of course, we also considered off-site feedback. We paid special attention to the quality of both customer service and a concise research paper ordered by us.
They focus solely on academic writing and work with learners at all academic levels. The links on its website provide more detailed information about their offers:
- Term papers;
- Research papers;
There’s a brief explanation of each of these offers, but the same information shows up on the rest of their web pages – data about their authors and processes. There’re many extra links on every product page, including writing tips, but they’re absolutely worthless.
Their prices turn out to be about average, and for many potential clients, it’s a big problem. Moreover, their price calculator doesn’t work, so the only way to get a price is to have the order form completed. We struggled to cope with the form fields, so we had to opt for their customer support. A foreigner did his best to help us. To our great regret, he didn’t manage to assist us. He advised us to utilize another browser to make an order. We followed his tip and ended up with a price for our 8-page college essay of up to $143.00. We didn’t appreciate the whole process. The links provided didn’t work.
This writing service accepts PayPal, which is not surprising, as it’s a standard in any Internet business today. As for credit cards, they work with
- American Express;
Discounts and extra features
They offer a 15% discount for newcomers. New clients are welcome to insert a promo code into the order form. The company also offers other discounts, ranging from 5 to 15% based upon the number of pages of a paper. Unfortunately, we didn’t find any coupon codes for these extra discounts. However, we assume that we can potentially obtain it if we reach out to their customer support.
As for extra features, these are the standard free pages – bibliography, table of contents, and title. For premium authors, clients should pay an extra fee.
The service ascertains that it’s capable of handling urgent orders, and for this purpose, they organize research teams consisting of 5 performers, who will work on the client’s order at the same time. They conduct independent research on the subject, gathering as much information as they can. Then any of them comes up with a pre-written section. Additionally, they ascertain, they’re capable of completing a 20-page paper for less than eight hours with the group approach mentioned above. However, we didn’t have an opportunity to see that it’s true since a relatively short paper ordered by us was enough to assess their quality and customer support and it wasn’t in their favor.
Customer support and website usability
The company obviously requires fixing its website and providing better training for its support team. We failed to get answers to our questions about the ordering process. Another bitter disappointment is that those users utilizing Internet Explorer won’t be able to complete their order form, while their customer support managers can’t facilitate this tiresome process.
Well, they boast they hire only top-notch native English speakers with huge academic experience and with Ph.D. or Master’s degrees. They also state that they have Australian, Canadian, British and American authors in their team. Unfortunately, we had to debunk it. For this purpose, we utilized various customer reviews and also the paper ordered by us. Here are the crucial outcomes:
- Their testimonials aren’t positive. We came across a lot of complaints having to do with the quality of their writing. Their past clients were especially dissatisfied with their writing style and numerous grammar mistakes. Of course, professional essay writers with substantial experience could never dare to put their reputation at stake this way.
- The paper we obtained was overwhelmed with sentence structure as well as grammar mistakes. That’s 100% evidence that a non-native English performer was assigned to handle our order.
- We discovered the same issues in their sample writings. They even didn’t care to check their samples not to affect their image.
Despite we can’t ascertain that it’s a fraudulent company, but we keep repeating that the quality of their writing and research is low. By the way, we didn’t manage to spot the BBB membership for this writing services provider. It’s weird that they still lack this membership with their 14 years of experience in the industry.
We always carefully consider all the pros and cons when working on a review of any writing service. Unfortunately, we don’t see any advantages in this case. Their links don’t work, the content is ample, but it’s low-informative. Their customer service is mediocre, and the same can be told about their papers. We don’t recommend anybody to utilize this service. We rate it low.
Rating Data of 5.5
- Toll-free – YES
- UK writers – YES
- Unlimited amendments – NO
- Direct communication with writers – YES
- Free samples – YES
- Various formats – YES
- Pay in any currency you want – YES
- Choosing a preferred writer – NO
- Editors and Q&A proofread – NO
- Price calculator – NO
- Plagiarism Checker – YES
- Support Chat – YES
- Support Phone – YES
- How it Work notice – NO