Modern students have a busy lifestyle and they often turn to online assistants to complete their assignments. UKEssays is the custom writing company that was established in 2003. In the past, it had a different name, but now it claims to have a team of more than 4000 freelance writers in addition to its administrative staff. If to consider the existing competition in this industry, the company achieved extraordinary staff and growth levels for an online custom writing service. This informative review helps users to find out more about the pros and cons of using UKEssays and determine whether it can be trusted.
Standard evaluation criteria
To provide the audience with an unbiased and helpful review, the following criteria are used to write it:
- Information available on the official homepage;
- Customer testimonials on it if available;
- Qualifications and skills of hired writers;
- Customer reviews found on the Internet;
- The quality of offered products and services;
- Customer support services.
Available service packages
As its name suggests, the online writing company is based in the UK so that it promotes its service packages primarily to local students, though it also provides expert assistance to students based in the US. The focus of this online service is mainly academic because UKEssays delivers custom written papers from high-school to graduate levels. Its services include all types of coursework or academic writing that students may need. Besides, customers can use special editing, marking, and proofreading services and order different reports, PowerPoint presentations, and exam revisions.
The prices set by UKEssays are unreasonably high, and it’s one of the main reasons not to recommend this online writing service. Customers expect a perfect piece of writing for this pricing, but it’s not always the case. The final quote is calculated based on the length of the ordered papers, their complexity and academic levels, the number of sources, and deadlines. The homepage has a special price calculator that helps users get a better idea of how much this service costs.
Another drawback is that the company accepts only the following payment methods while other services provide users with better flexibility:
However, UKEssays is a legit service and all the online payments of customers are processed by well-known and reputable third parties. Their financial data safety and transaction security are 100% guaranteed.
Based on high prices, users may expect to get discounts and special offers from the company, but there are no available promos and coupon codes. After contacting customer support managers, we found out that UKEssays doesn’t provide any promo or coupon codes to first-time users and regular customers. This fact is quite disappointing considering its high prices and quality of writing.
Another disappointment is that there are no extra features offered by the company beyond standard online writing services and products. After reviewing the policies posted on the official website, we find them quite standard. UKEssays has the following guaranteed benefits for students:
- UK writers who are native English speakers;
- Covering all subject areas and paper types;
- 100% customer protection and privacy;
- Plagiarism checks.
Customer support services
The customer support department of UKEssays isn’t available 24 hours per day, which is another problem that we encountered. It can be a huge issue for students from different time zones who will have to watch working hours to be able to speak to customer support representatives and address their concerns. Besides, users who live outside the UK need to use the international phone number. A good thing is that the website has a live chat, but it’s also available only during operational hours.
Website design and usability
The official website is well-organized and easy to navigate. It contains useful links to informational pages, useful resources, and special footer pages with the detailed descriptions of offered services. UKEssays offers free samples, but their quality is low because they don’t have transitions, section headings, etc.
The online writing company claims that all of the members of its team have academic degrees and experiences in different areas of study. All candidates are required to complete a special application process that includes submitting academic credentials and writing personal statements. These requirements are pretty minimal to guarantee a high quality of writing. That’s why many students complain that UKEssays is the over-priced service for the quality it provides.
Some customers also have problems with the necessary revisions when they ordered papers contain word use errors and grammatical mistakes. For us, the poor quality of writing was a disappointment considering high prices. However, it’s worth mentioning that UKEssays isn’t a fraud and scam because the company delivers customer papers within specified deadlines.
After evaluating all the pros and cons of getting professional academic assistance from UKEssays, we conclude that this service is over-priced for the quality it provides to students. Another problem is that it doesn’t have any BBB membership. Most customers aren’t satisfied with the quality of offered services, and the company doesn’t have a good overall rating. This online writing service is legit, but it’s not worth the price asked.
Rating Data of 3.9
- Toll free – NO
- UK writers – YES
- Unlimited amendments – NO
- Direct communication with writers – NO
- Free samples – YES
- Various formats – NO
- Pay in any currency you want – NO
- Choosing a preferred writer – NO
- Editors and Q&A proofread – NO
- Price calculator – YES
- Plagiarism Checker – YES
- Support Chat – YES
- Support Phone – YES
- How it Work notice – NO