This helpful and unbiased review of ExpertLab.io is for those students who keep wondering whether this online writing service is legit and can be trusted. After reading it, it will be easy for you to decide if you should use this website or not.
Our review criteria
When writing this review, we used the following criteria to provide readers with a better insight into the reliability and quality of ExpertLab.io:
- Website design and navigation;
- Available custom writing services;
- The quality of writing and a professional team;
- Customer support;
- Pricing and valid discounts;
- Customer comments and reviews;
- The quality of our ordered academic paper;
- Additional features.
Website navigation and design
The official website of this custom writing service is quite laconic and simplistic. It’s easy to navigate all web pages, but we assume that it’s not so simple to place an online order because you need to take certain steps before writers will start working on your academic paper. For example, customers need to provide their assignment details, wait for writers to bid on their orders, and examine their list to choose the best one. A positive note is that the web page contains detailed instructions on how to take every step, thus making the entire process clear.
Available writing services
After taking a look at the official web page, it’s obvious that ExpertLab.io specializes in such custom writing solutions as the following:
- Different types of essays;
- Research papers;
- Personal statements.
When looking for an effective solution for all of your academic problems, this website can be a good match.
The quality of delivered papers
To evaluate the quality of papers delivered by ExpertLab.io, we checked the testimonials written by customers and students. On-site reviews are quite positive about the quality of writing.
However, after reading online comments, we figured out that some students face certain issues when using this custom writing service. Some customers saw grammar errors, while others didn’t like formatting. The research we conducted says that it’s hard to get a 100% flawless paper because writers don’t pay close attention to all the order details, but all of their finished papers are authentic. It means that ExpertLab.io doesn’t resell papers to other customers.
We ordered a standard college essay on the website and we also had certain issues in the final draft that we received. We had to contact customer support managers and ask for free amendments. The company addressed out query and fixed all the issues in a timely manner. If you don’t expect a premium quality of writing for a low price, and you’re ready to tolerate some minor flaws in ordered papers, this website is fine for you.
Pros and Cons
Let’s take a look at its basic pros and cons.
- Affordable prices on academic writing services;
- Easy-to-navigate website;
- A range of available solutions.
- No discounts for new and regular customers;
- Limited communication options with customer support.
The drawback is that there’s no price calculator on the website. To get an estimated price for your order, it’s necessary to either contact customer support or fill out an order form. After communicating with representatives and reading the reviews of other students, we found out that the prices on ExpertLab.io are average. This service isn’t expensive so that even students with a low budget can afford it.
What about discounts and reward for newcomers or regular customers? It’s hard to find any information about them on the official web page. Besides, we contacted customer support to get more data. Based on their answers and customer comments, there are no special offers for students to let them save more, but prices on custom writing services on this site are quite affordable anyway.
When it comes to accepted payment methods, ExpertLab.io provides users with different options to choose from, including:
They all are secure and safe so that no financial or personal data will go to third parties. Another benefit is that you won’t have to cover any other hidden fees.
Customer support services
In many cases, when students need to complete academic assignments, they usually don’t have a lot of time and want to contact professional writers as fast as possible. That’s why such communication methods as a live chat are essential. Unfortunately, this function is absent on ExpertLab.io. It’s possible to reach a customer support department only through email or by a phone number.
It may take some time to get a reply, especially at night, which is quite inconvenient if your deadlines are urgent. That’s why the online service often gets negative remarks. However, customer support representatives seem to be knowledgeable and eager to help according to our experience. Some of them don’t seem to be native English speakers.
After reviewing all the important factors, we can say that ExpertLab.io is quite an average academic writing service because it has certain flaws and issues that must be solved to become a top online company. Sometimes, it leaves the quality of writing aside. The website is 100% credible and offers different payments methods. Its pricing system isn’t visible on the web page, but customers can benefit from unlimited free revisions. Overall, if you prefer to hire an online company with higher standards, you should be prepared to pay more.
Rating Data of 5.8
- Toll free – NO
- UK writers – NO
- Unlimited amendments – YES
- Direct communication with writers – NO
- Free samples – NO
- Various formats – YES
- Pay in any currency you want – YES
- Choosing a preferred writer – NO
- Editors and Q&A proofread – NO
- Price calculator – NO
- Plagiarism Checker – NO
- Support Chat – NO
- Support Phone – YES
- How it Work notice – YES