BuyEssay declares on the website that the team that provides academic products consists of 1200 experts. On the other page of the website, this is an information about 2500 working authors. Such a discrepancy of information is strange. Users can see the top writers on the website. There is an information about their experience, areas of qualification and orders completed at this time. As the website shows, the smallest writing experience of the top experts is 5 years, while others work for 10 and more years. This is good because experience means a lot when writing academic papers.
The website declares that the writing team online covers all possible academic topics and fields. There are experts in very different areas of knowledge in the team. Some of them are experts in Humanities, while others provide business plans. There are all kinds of specialists, from Engineering to Medicine. According to published information, the platform can provide any kind of formatting, from APA to Chicago style.
How the firm hires writers?
The firm declares that experts in a team are hired only after a very serious check. According to the website’s information, there is a house editorial team that double checks every order that comes from the online writers. This system should be effective; the only question is about the vocabulary of online writers. According to the website, experts are of Master’s degree or higher.
There is no information about what language the team uses – US, UK, and etcetera. The company declares that it works with English speaking authors. This is the information that users want to know at the very first time when they hire a firm online. There is no information about working with non-native English speakers.
Prompt delivery of products
BuyEssay declares super quick delivery of products, which is a very significant component of the effective service that provides academic products. Without prompt delivery of the product, it will make no sense. The firm knows how important it is for users to meet deadlines, so it puts all efforts to provide the product on time. The evidence of the straight policy of delivery on time is the refund policy. Customers can get money back if the paper is delivered after the set deadline. According to the website, the percent of missed deadlines is only 3.5%. This is a good characteristic.
How much is the service?
As it usually happens with online writing, it depends on the academic complexity, type of work, urgency, and the number of pages. The cheapest type of work is editing. One 275 word’s page of high school editing costs $7.98, while the Ph.D. level is $10.82. If the deadline will be short, the price will grow. With the biggest urgency (3 hours), the price will grow twice. With writing dissertation, it will grow twice again. To count the price of the order, clients can use the price calculator. Such elements as title page, bibliography, content list, proposal or acknowledgment, users get for free, they pay only for a body text. Users can pay with Visa, MasterCard, and PayPal – the most secure and trusted payment providers.
Refund and revision policy of the platform
Customers who are not satisfied with the quality of the final product can get a refund. The same can be done if the client asks it before the product is done. As it written on the website, the user doesn’t need any reason to ask for a full refund before the order delivery.
Each customer gets the option of free amendments. The company sets the period of such an offer. This is the fourteen days’ period if the paper is over 20 pages. If the paper is under 20 pages, the user gets 30 days to ask for a revision. It is strange that users get less time to ask for a revision if the order is bigger, while smaller orders get more time on revision request decision.
The loyalty program and discounts to newcomers
Each newcomer at BuyEssay gets a 15% discount. This is a usual practice for reputable online platforms. In addition to that, BuyEssay offers a 5% come back to any purchase on the platform. This means, that if the customer buys a paper for $200, he will get $10 on the bonus account. The user can buy the next product on these bonuses, or use them somewhere later. According to the published information, more than 85% of clients order something again.
Reliability of the support
There are three ways to communicate with BuyEssay:
- Live Chat
- Phone number
However, the Messenger button on the website doesn’t work. This speaks about the poor design or some technical problems. Anyway, the live chat work and proposes to ask questions of four groups:
- Order questions
- Payment issues
- General questions
- Requests about cooperation.
Support is working days and nights seven days a week. The phone is also working 24/7 and Toll-free. This is a good sign that speaks about the level of the firm.
Rating Data of 9.1
- Toll-free – YES
- UK writers – NO
- Unlimited amendments – YES
- Direct communication with writers – NO
- Free samples – YES
- Various formats – YES
- Pay in any currency you want – YES
- Choosing a preferred writer – YES
- Editors and Q&A proofread – YES
- Price calculator – YES
- Plagiarism Checker – YES
- Support Chat – YES
- Support Phone – YES
- How it Work notice – YES