kibin.com

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Writers

3

Company trust

4

Quality

3

Price

5

Customer service

2

Conclusion

3.4

Kibin.com is a new type of writing service available online. It is actually not a writing service how you know it. It is a proofreading and editing service that promises to add writing services to its portfolio sometime in the future.


Offered services


Kibin is a proofreading and editing service. On the website, customers can upload their papers, essays, and other academic assignments to get them reviewed by an editor who works for the company. In accordance with the company, the editing process will consist of a full review of the content and structure of the paper including punctuation, spelling, sentence structure, and other details. Once the check is done, the paper will be returned to the customer in an edited form with comments and explanations for the changes that have taken place.


In addition to the essay editing service, Kibin also offers the following:



  • A database of essay examples

  • A thesis statement builder

Prices


It is possible to get a free quote for the service on the website. The price will be based on the number of words and the deadline requirement. For example, a quote request for 2,025 words with a deadline of 120 hours will cost $60.75. To complete this paper within a shorter period of time like 6 hours would cost $81.


The website doesn’t offer any discounts. Customers won’t find any promotional codes or other deals when placing their orders.


Even if you are given a price quote for a certain document, you can’t place an order unless you purchase one of the subscriptions plans. This becomes clear only when you’re placing an order, which catches you off guard. Because there are so many other services that offer proofreading and editing services at better prices, it is difficult to see why someone would want to have a subscription.


Discounts


As it was mentioned above, there are no discounts offered on the service.


The website has plans on developing more services to offer to their customers. One of the additional features that are available on the website at the moment is a thesis builder.


Customer service


The website doesn’t have customer service as such. You submit your order for proofreading or editing online and it gets assigned one of the editors on the website. Since there is no live chat or phone number, one may wonder how the issues are resolved. There is an FAQ section but what one should do if the question they want to get an answer for is simply not there? There is only an email address, which you can find in the Contacts section at the bottom of the page. The email operates for 8 hours from 9 am till 5 pm EST. So, if you have a question, you can mail the website but don’t expect to get your answer earlier than 24 hours.


The website itself is not that easy to navigate as other similar sites. There are no info links. You can find links to policies at the bottom of the screen. There is also a button that helps you access the current editors. There you can see the picture of the editor, where he or she currently leaves, and the number of pages/pieces they have edited. Other than that, you just have to go through the ordering process to find any additional information.


In accordance with many reviews, the website looks confusing. Site-developers definitely need to make it more user-friendly.


Editors


The site only employs editors, there are no writers. You can find very basic info about the editors on the website. However, there are no details on how they get employed and what their credentials are. It would be helpful to get more in-depth information about the staff employed by Kibin.


Many reviews state that when you buy a basic subscription and order and editing service, the document returns back within the stated deadlines but not all mistakes are corrected. Some students say that they didn’t have a thesis statement in their paper and it was not added even after the editing process. There are also mechanical errors that are not addressed during the editing procedure.


Kibin is not a scam, but there are concerns about the expertise of the editors employed by the website. Even though customers can cancel their subscription, the process is difficult and time-consuming.


Accepted payments



  • PayPal

  • Visa

  • Master Card

  • American Express

  • Discover

In conclusion


Among the cons of the website is that the prices are a bit too high for the services they offer, the site is not user-friendly, and there is very little direct communication with the representatives of the service. Another negative thing is that the requirement to subscribe is a surprise to new visitors. The general rating of the service is fair to poor, so if you need to edit your paper, you better consider other websites.


Rating data of 4.8



  • Toll-free – No

  • UK Writers – Yes

  • Unlimited amendments – No

  • Direct communication with writers – Yes

  • Free samples – Yes

  • Various formats – Yes

  • Pay in any currency you want – No

  • Choosing preferred writer – No

  • Editors and Q&A proofread – Yes

  • Price calculator –Yes

  • Plagiarism checker – No

  • Support Chat – No

  • Support Phone – No

  • How It Works notice – No

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Average rating:
3.4
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